What is your delivery policy?
Unisocks ships worldwide. All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package. Please note: When entering your shipping address, please ensure you double-check all address fields for accuracy. Please add any Apartment or Suite number
How long does the delivery take?
All our orders are shipped with standard postal services from our warehouse in Stockholm, Sweden. Delivery times are dependant of the destination country. See examples below:
- Sweden: 1-3 days
- Europe: 4-6 days
Please note: Transit Times are estimates and cannot be guaranteed by Unisocks. Unexpected delays due to weather or carrier issues can happen and are out of our control. We appreciate your understanding!
Can I track my shipment?
No, we are not offering traceable deliveries at the moment.
Do you offer free shipping?
Yes, we offer free shipping on all orders over 40€ within Europe. For orders under 40€ a shipping cost of 3€ will be added to your order.
Returns & Exchange
What is Unisocks return policy?
We offer you a 100% satisfaction guarantee. That means if you for some reason are not fully satisfied you can simply return the items back to us within 30 days (from receipt) and get a full refund. Note that the items should be in their original condition (meaning not tried on, worn, or washed) with the label still attached to the sock. Unfortunately we cannot refund used items/products without its original label attached. For returns simply mail us your order number and what items you want to return at email@example.com and we will help you. Once your return is received, inspected and approved your refund will be deposited to your bank account within 14 working days.
Late or missing refunds (If applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
How do I exchange my unisocks products?
If you want to make an exchange, let us know what you want to return and what new item you want. Simply explain this in an email to email@example.com. Make sure to include your contact information (address and phone number). We will take care of it right away. If we have any questions, we will contact you. As soon as we receive your return shipment, we will process your request and send you an email confirmation. If you have any questions regarding the process, please contact u/s.